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Delivery & Shipping

Orders are dispatched Monday-Friday using either 'Australia Post'. Orders will be delivered within 2-7 working days after you place your order, see below for shipping options and delivery time.

When your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please email us at 

Once your order has been placed, we are unable to make changes, redirect orders or cancel your order, however our usual returns process is available. If you have made an error in your delivery address, please contact us via email at immediately. If your order has already been shipped, Bon Emil accepts no responsibility for incorrect details entered.

Once your parcel has been dispatched a unique tracking number will be sent to your nominated email address. You can track your parcel clicking on the link provided in the email.

Please ensure your delivery address is attended and provide a business address where possible, or such other address where someone will be able to accept the delivery between 9am and 5pm.

Duties & Taxes
All international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities.
Duties and taxes are the responsibility of the customer and we recommend you please check your local customs website for estimated costs.


For all online customer service and order enquiries, either email us at or phone our shop on +61 3 9686 8999.

Shipping Method


Expected delivery time

Australia Standard Postage


Metropolitan allow 2-3 business days
Outer Metropolitan 5-7 business days

Australia Express Postage


Allow 1-2 business days

Collect From Store (Located in South Melbourne)


Allow 1 hour between 10am-5pm for your order be processed before collecting



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