Shipping policy

Orders are dispatched Monday- Friday. Orders will be delivered within 2-7 working days after you place your order using Australia Post, see below for shipping options and delivery time.

When your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please email us at shop@bonemil.com.au.

Once your order has been placed, we are unable to make changes, redirect orders or cancel your order, however our usual returns process is available. If you have made an error in your delivery address, please contact us via email at shop@bonemil.com.au immediately. If your order has already been shipped, Bon Emil accepts no responsibility for incorrect details entered.

Once your parcel has been dispatched a unique tracking number will be sent to your nominated email address. You can track your parcel clicking on the link provided in the email.

Please ensure your delivery address is attended and provide a business address where possible, or such other address where someone will be able to accept the delivery between 9am and 5pm.

For all online customer service and order enquiries, either email us at shop@bonemil.com.au or phone our shop on +61 3 9686 8999.

Australia Standard Postage
FREE
Metropolitan allow 2-3 business days
Outer Metropolitan 5-7 business days

Australia Express Postage
$10
Allow 1-2 business days

New Zealand Standard Shipping
$20
Allow up to 4-10 business days

Collect from Store
FREE
Allow 1 hour between 10am-5pm for your order to be processed before collecting